SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping (on most items) to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days - If shipped from USA |
15-30 Business days - If shipped from China |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HomGrow (i.e. not cleared by customs, delayed by a natural disaster, etc.).
- Other exceptional circumstances outside the control of https://homgrow.com
*You can submit refund requests within 7 calendar days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14-21 business days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I travel with my little son a lot, we usually had to stop in some motels, and usually it wasn't really good. We didn’t have any choice even if the apartments were dirty or something. Now it’s not a problem, we’ve tried it a couple of times, it’s very comfortable. I’m not tall, so both of us have enough space. The material is durable and pleasant to touch.
I 've tried it and it's great, comfortable and practical. I had doubts about deflating because I thought it would take lots of time, but to my surprise, it deflated easily. I recommend it.
Very convenient if you travel with kids. They can rest there and sometimes we take it away from the cat and put on the ground, and there is no damage.
I liked the mattress very much. A little big for the rear seat Kia Rio. Despite this, it is comfortable and fits quite well. Inflates for 15 minutes with a pump.
It takes only a couple of minutes to inflate it fully. I didn't try to sleep on it yet, but it stays full in the car to at least 5-6 days. Nice thing for auto travel.
Nice mattress and pillows. Quality is good. It inflates and descends quickly. The Hyundai Tucson fits well. My daughter slept well, says she liked it.
Excellent mattress, everything is fine! Took to the sea, I slept there with a one-year-old child, very convenient to use, it is not sliding.
Good, comfortable mattress. The pump in the kit is good, with replaceable nozzles, inflated quickly and without problems!
I have problems with my spine and have to travel a lot by car, so this is my savior when I need to lay down and rest.
We travel with two little children. We aren’t going to sleep on it, but kids like playing and laying there when we rest.
We travel with two little children. We aren’t going to sleep on it, but kids like playing and laying there when we rest.
Fit perfectly on Mitsubishi Lancer X. The pump is included and working. I definitely recommend it!
Tested when traveling, holds two adults and one baby, although it's tight. It's for one person.
The quality is nice, I’m a big men, so it deflates a little bit, but it’s ok, no complaints.
Sooo in a big shock)) finally found what I need so much in the car and for travel.
I slept on it the whole night and by the morning it started to deflate a little bit.
Good thing, children like it, 1000 ml. We use it on roads, and on the beach.
The pump works and inflates quickly, a very comfortable inflatable bed!
There is a little smell of rubber, but I think it will fade
Everything is good, the pump works well and fast.
I like it very much, everything is fine, very useful.
In Solaris fits very well.