SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping (on most items) to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-3 Business days - If shipped from USA |
15-30 Business days - If shipped from China |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of HomGrow (i.e. not cleared by customs, delayed by a natural disaster, etc.).
- Other exceptional circumstances outside the control of https://homgrow.com
*You can submit refund requests within 7 calendar days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14-21 business days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I’m not really slim so I was worrying about how it would fit me, but it’s perfect!! It’s so shiny and elegant, that it looks great on my ankle. I’ve already worn it and everything was fine, I didn’t lose it and everything is in its place. I’m gonna wear it a lot during the rest of the summer :)
I haven’t got a chance to wear it yet, but it looks like it’s going to be fine. I tried it at home and my cat hunted the dollars, but couldn’t tear them off (: What I really like is that it shines soo bright, outside it will look great!
I like it looks like the picture
The color is a little bit strange, but nice. Not yellowish nor golden, looks interesting. Bracelet feels comfortable, doesn’t disturb me at all.
it is very cute and stylish.
It's gorgeous, I love it!
cute!!! looks & feels a little cheap but that’s to he expected, still would recommend tho!
It fits me perfectly, I like the color and pendants, looks funny and cute.
Exactly like the photo. Fits well. Very shiny and the gold is beautiful.
I love ittttttt is sooo pretty look like real diamonds to me
This item is very good. My wife loves it. I'll recommend
Great product, as pictured, highly recommend
So far so good; is a bit thicker than expected.
I am obsessed with it and it was worth it.
Very good, material and size are good
Simply wonderful!!! Good quality
so cute! can fit any size ankle
Very pretty, shines very well
Looks fragile